Refund and Return Policy for Leapbina – Premium Beauty Products

Effective Date: November 22, 2024

At Leapbina, we want you to be completely satisfied with your purchase of our premium beauty products. If for any reason you are not satisfied, we offer a straightforward 30-day return and refund policy. Please review the following terms and conditions for our return and refund process.

1. Eligibility for Returns

To be eligible for a return and refund, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days from the date you receive your order.
  • Condition of Products: The products must be unused, in their original packaging, and in resellable condition. Products that have been opened or used (except in cases of defect) are not eligible for a return.
  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and instructions for returning the product.
  3. Return Shipping: Return shipping is the responsibility of the customer unless the product is defective, damaged, or the wrong item was shipped. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.

Return Address:
Leapbina Returns
4075 FM 2734
Wellington, Texas (TX), 79095
Phone: (806) 447-5457
Email: [email protected]

3. Refund Process

Once we receive your returned product(s), we will inspect them to ensure they meet the return criteria. If the return is approved, we will process a refund to your original payment method.

  • Refund Method: Refunds will be issued to the payment method used for the original purchase.
  • Processing Time: Please allow up to 10 business days for the refund to be processed and appear in your account. Refunds may take longer depending on your bank or payment provider.

Note: Shipping fees are non-refundable, and you are responsible for the return shipping costs unless the product was defective, damaged, or incorrectly shipped.

4. Exchanges

Currently, Leapbina does not offer direct exchanges. If you would like a different product, we recommend processing a return and then placing a new order on our website.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will provide a return label for the damaged item and issue a full refund or send a replacement product, depending on your preference.

In the case of a defective or damaged product, we may request photographic evidence of the damage to expedite the process.

6. Non-Returnable Items

Some items are non-returnable and cannot be refunded or exchanged, including:

  • Products that have been used or opened, unless defective.
  • Gift cards, vouchers, or any other non-returnable items as indicated on our website.

7. International Returns

For international orders, customers are responsible for any shipping and customs charges associated with returning products. Please ensure the returned product is marked as a return on any customs forms to avoid unnecessary import taxes or duties.

8. Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible. Orders are processed quickly, and once they are shipped, they cannot be canceled. If your order has already been shipped, you may still return the product within 30 days of delivery according to the standard return process.

9. Changes to the Return and Refund Policy

Leapbina reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our return procedures.

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact our customer service team:

  • Email: [email protected]
  • Phone: (806) 447-5457
  • Address:
    4075 FM 2734
    Wellington, Texas (TX), 79095